The Helga de Alvear Museum has always had a public service vocation in favour of universal accessibility and it has acquired, over the years, the commitment to become an inclusive, social space. Making the Museum a place for individual development, for the promotion of reflection and education with regard to critical thinking and values, boosting the capacities of all, makes us what we are today. Now, we present a Museum that is accessible not only physically, but also intellectually and culturally. This is made possible by achieving the goals of physical accessibility with those of accessibility in terms of knowledge, information, participation and creation, adopting diverse means that range from the design of an educational programme to the use of the new technologies as e-inclusive tools, as well as initiatives for giving an active role to visitors with a disability, through participation. 




There are several entrances to the Museum:


It offers a fully accessible entrance to the Museum gardens.

On the same level, you will find an elevator to go up to the entrance of the new building where the Collection is located or to the temporary exhibition. You will find a person who will show you where the elevator is for users with reduced mobility.


This is the main entrance to access the Collection. It has a flight of stairs that is made accessible by an elevator. You will find a person who will show you where the elevator is for users with reduced mobility.


It has a flight of stairs that is made accessible to wheelchair users through a stair lift. You will find a person at the Pizarro 10 entrance who will activate the platform.

All of the Museum’s rooms and spaces, both in the Collection building and in the temporary exhibitions, are fully accessible horizontally and vertically. If you have any doubts about where the elevators are located or need assistance, do not hesitate to ask our team.



The entrance door to the Casa Grande building is made of glass, identified with the Museum’s logo, and its leaves open when activated by a motion sensor.


The entrance door to the Collection is made of wood, which increases the contrast between them. The walls and its deep box make it clearly identifiable for blind people. It also opens when activated by a motion sensor. Its openings are wide enough for wheelchairs.

All corridors are wide enough for wheelchairs and guide dogs.



Vertically, all floors of both buildings are connected through a freight elevator. It has visual numbering, which is marked in high relief.

The dimensions (3.50 m wide x 2.44 m deep) and the capacity (3,500 K / 46 people) in the temporary exhibitions building and over 5 metres in the Collection, allow not only wheelchair access, but also groups of visitors with physical disabilities to move comfortably from one space to another in groups.

In addition, on each floor of the Collection, you will find two smaller elevators.

If you have any questions about where the elevators are located or need assistance, please do not hesitate to ask our team.



You will find seats distributed throughout the circulation areas on all floors of the Museum.



In the Museum you will find two reception desks: one located at the entrance to the Collection and the other at the entrance to the temporary exhibitions.

Both counters are adapted for wheelchair users or those of short stature.



There are fully adapted toilets located on each floor of both buildings.



The information and emergency signage is made up of internationally approved pictograms in high relief.

Look on the walls to find the location of the reception, lifts, toilets and where to continue your visit.

If you find any signs difficult to understand or identify, do not hesitate to ask the room staff.



In the transit area next to the lifts, there are general location plans in high relief.



The Museum offers a free wheelchair loan service to visitors who require it. It must be requested at reception.



Access with guide dogs and assistance dogs is permitted.



Visitors with low vision can request magnifying glasses at the reception desk to read the room brochures, texts and posters of the exhibited works.



The reception desk is equipped with a sound amplification system by means of a magnetic induction loop for users of hearing aids with “T” position (telecoil).

In addition, for the guides of these groups, we offer a free loan service of personal magnetic induction loops that allows users of hearing aids with “T” position to use normally the services offered by the museum.

Ask for them at the reception desk. To use them, you must register and leave your National Identity Card, passport or similar, as a deposit, at the reception desk until the equipment is delivered.



Download the app of the Collection and the exhibitions on your mobile device, whether it has an Android or IOS system. This way, you can access exclusive content and access the Museum in digital format.



The lighting, signage, heights and distances of the works on display are governed by artistic or preventive conservation criteria.  These parameters may condition the optimal visibility of the works of art, but they must be respected.  If you need assistance to experience the works on display, please do not hesitate to ask our staff.



They can be identified by their black uniform and the badge they wear. You will find our information and mediation staff in the entrance hall, at the reception of each building and in each of the exhibition rooms on the different floors of the museum.

Our mediation team is trained in Art History and are specialists in the Helga de Alvear Collection, so don’t hesitate to ask them about the works or the exhibition to get the most out of your visit.



You can visit the Library located in the Casa Grande building without reservation, from Tuesday to Friday during the same opening hours as the Museum.

To access the Library you can visit ….

Do not hesitate to consult our collections in the Library section or send us an email to if you have any questions.



We have a cloakroom and left-luggage service, ensuring greater comfort during your visit. If you come with suitcases, pushchairs or other large objects, you can leave them in the cloakroom. If you bring umbrellas, coats or backpacks, you can use the lockers. We recommend that you take your valuables with you.



The Museum has a first aid kit and defibrillator. The team of assistants is ready to help you with any need you may have.