Frequently Asked Questions

When is the Museum open to the public?

The Museum opens every day from Tuesday to Sunday.

The Museum closes on Mondays (except national holidays and long weekends), January 1st, San Fernando local festivity in May, December 25th and the afternoons on the 24th and 31th of December.

What are the Museum’s opening hours?

The Museum is open:

  • From October to May:

         Tuesday to Saturday: 10:00a.m. – 14:00a.m. and 17:00a.m. – 20:00a.m.

         Sunday: 10:00a.m. – 14:30a.m.

  • From June to September:

         Tuesday to Saturday: 10:00a.m. – 14:00a.m. and 18:00a.m. – 21:00a.m.

         Sunday: 10:00a.m. – 14:30a.m.

How much does the entry to the Museum cost?

Entry to the Museum is free.

Is it possible to book tickets online / is it compulsory to book a ticket?

Yes, ticket reservations are compulsory, and they can be booked through the Museum’s website via this link or by calling +34 927 62 64 14.

Do I have to book separate tickets to see the temporary exhibition?

Yes. One type of ticket allows access to the Collection, located in the new Museum building, and another to the temporary exhibition at “Casa Grande”. Keep in mind that if you would like to visit both exhibitions, you must choose a different access time for each one of them.

Can I bring backpacks or other items into the Museum?

For security reasons, no items larger than 30 x 40 cm are allowed in the Museum. You can deposit them for free in the lookers.

Can baby strollers be brought into the Museum?

Yes, entry with baby strollers is allowed. You can access the exhibition rooms with your own stroller, although please take into consideration that there may be rooms where it is difficult or impossible to navigate with the stroller due to the space available. If you are visiting the Museum with a twin or oversized stroller, you can use the free loaner service to visit with a smaller stroller.


Baby carriers are also allowed, as long as they can be carried on the front of the body.

Is it allowed to take pictures inside the Museum?

Pictures may be taken in the rooms with hand-held cameras. The use of flash and tripods is not allowed. The photographer assumes full responsibility for complying with current regulations regarding the copyright of the artworks, as well as the rights over the image of the people who may appear in them. The Museo Helga de Alvear is exempt from any liability that may arise from them.

Are there guided tours?

Yes, there are free guided tours for different types of public. It is possible to book guided tours of both the Collection and the temporary exhibitions through the website.

Furthermore, specialized guided tours are also available for groups of people with disabilities.

 

Also, you can write to mediacion@museohelgadealvear.com

Is there an audio-guide service?

There are 28 audio-guides scattered throughout the visit in the form of QR code. You can scan them with your cell phone to enjoy an explanation of the artwork.

How long does it take to visit the Museum?

A visit to the museum lasts approximately 90 minutes, excluding the temporary exhibition.

Is there a bar or restaurant in the Museum?

There is no bar or restaurant in the Museum, although there are many options in the surrounding area.

Is there Wi-Fi connection in the Museum?

Yes, you can enjoy free Wi-Fi throughout the Museum.

Are there activities for children in the Museum? From what ages?

Yes, there are activities for children. We propose to children between 6 and 12 years old to discover contemporary art by participating in a children’s workshop in which they will experiment with different techniques and materials, learn actively and make new friends. A creative activity that will allow them to learn in a playful and participatory way.

While the children do the workshop, parents can visit our temporary exhibitions. A day full of art with the family.

The children’s workshops are free and they last approximately two hours. Its capacity amount to 20 people (based on a first come, first served criteria) and can be booked here.

Is the Museum wheelchair friendly?

The Museum is designed so that the internal circulation, horizontal and vertical, is accessible to people with different types of disabilities. There are elevators and toilets specially designed for greater accessibility.   

 

Does the Museum have interpreters in Sign Language?

If you wish to make a visit in sign language, please contact mediacion@museohelgadealvear.com

Is it possible to rent spaces to organize events?

The Museum has created a series of services designed to cater to companies or institutions: conventions, meetings, presentations or seminars can be held in different areas of the Museum. This way, the Museum is open to another type of collaboration with society; companies and professionals can enjoy a unique space in a privileged location, while also offering the possibility of visiting the magnificent works of art in the collection on private tours.

For more information and to inquire about prices, spaces and conditions, please call us at
+34 927 62 64 14.

Can filming and photo shoots be done for commercial purposes?

Yes. In order acquire more information please contact comunicacion@museohelgadealvear.com

Does the Museum offer the possibility of internships or volunteering?

The Helga de Alvear Museum offers the community the possibility of internships and volunteer work. To find out which areas are available at any given time and how to apply for them, please consult the Employment and Training section of the website.

You can find more information and submit your request at this link

Does the Museum have its own store?

At the moment the Museum does not have a store, but visitors can purchase catalogues at the reception desk.

How often is the temporary exhibition changed?
The Museum’s temporary exhibitions program last between 3 and 6 months.
 
 
 
Are tourist groups allowed?
The Museum admits the visit of all kind of groups. If you are a touroperator, travel agency or need to make a reservation for a non-school group, you should contact comunicacion@museohelgadealvear.com
 
 
 
 
 
Is it possible to visit the Museum garden without a ticket?

Yes, the Museum garden is up for public use, so there is no need for a reservation to enjoy it.

At what time is it recommended to visit the Museum?

We recommend visiting the Museum on weekdays, during morning hours.

 

How do I enter the Museum?

There are two entrances to the museum. The main entrance is located at Calle Pizarro, 10, but you can also enter through the Museum gardens, through the entrance located at Plaza Marrón.